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Promoters detractors nps.
How to work out nps percentage. If you don t want nps expressed as a percentage simply leave out of the equation. When you calculate the percentages for each group you get 10 20 and 70 respectively. So if you survey 100 customers and the result is made up of 70 promoters 10 passives and 20 detractors your nps would be 50 70 20 50. Calculating your nps score is as simple as tallying up your responses and subtracting the percentage of detractors from the percentage of promoters.
The overall nps score is calculated by subtracting the percentage of detractors from the total number of survey responses by promoters. It is that simple. So if 50 of respondents were promoters and 10 were detractors your net promoter is a score of 40. Nps promoters detractors promoters passives detractors x 100.
Since an example net promoter score is always shown as just an integer and not a percentage your nps is simply 60. Press enter to calculate. After that subtract the detractors percentage from the promoters percentage to figure out your nps. Use tab to move to the next field.
The importance of the net promoter score is that it gives you insights into your customer loyalty spectrum. To calculate your net promoter score subtract the percentage of detractors from the percentage of promoters. Next you ll simply subtract your percent of promoters 35 by your percentage of detractors 25 to arrive at your total net promoter score of 10. Use shift tab to move to the previous field.
For credible results initiate nps surveys at determined points in the customer journey when the customer has had sufficient time to answer truthfully from experience. Net promoter score calculation free online nps calculator nps calculator nps csat sample size my scores help language english español dansk deutsch svenska türk العربية how likely is it you would recommend 0. To finish up subtract 10 detractors from 70 promoters which equals 60. The score is a whole number that ranges from 100 to 100 and indicates customer happiness with your brand experience.
To calculate the percentage divide the number of promoters by the total number of responses repeat this process for detractors apply the nps formula. Nps promoters detractors promoters passives detractors x 100. You ll arrive at 35 or 35 when converted into a percentage. Percentage of promoters minus percentage of detractors here is how to use.
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